The Learning Hub
A growing resource to help you learn about qualitative research and human behaviour.
My 1.5 year old son and I were recently interviewed by James Wright from the DoMoreGood podcast all about paternity and why the charity sector has got this pretty wrong.read more
Digital-first research allows you to find out what customers, users, staff and stakeholders think, rapidly. It will give you an insight in to...read more
When you are working for yourself, the 'why?' question is one you will face many times, both from yourself and others. I believe it has a number of facets; Why me? Why now? Why this? Why not that? Simply, why? The five whys, if you will! I believe that in this new era...read more
Last year I did an online debate, as part of the ACEVO (Association of Chief Executives of Voluntary Organisations) 30 year anniversary. I was chatting with Debra Allcock Tyler from the Directory of Social Change about whether there are too many charities. I was...read more
I have just released a new how-to guide; Flatpack Innovation, all about how to build an innovative charity. Download the report here.read more
Over 15 years in the charity sector I have been involved in responding to stories including fires, armed sieges, deaths, the list goes on. As the Oxfam story develops and their approach swings from atoning to being the victim, I thought it might be interesting to give...read more
The Oxfam story is a layer cake and a bitter one at that. This story is about abuse, power, people speaking out, and people not being listened to. It is about kids being harmed and being helped often within metres of one another. It is about chances to...read more
Human Centered Design, also known as Design Thinking, is a way of building products, services, processes and spaces that help people. The approach is built on understanding what people really think, feel, want and need. Human Centered Design is...read more
Hype du jour is Blockchain and its offspring in the ubiquitous crypto-currency Bitcoin. But what is Blockchain? How does it work? Should charities, not-for-profits and others be thinking about and discussing this now? If so, for what uses? In this 10...read more
If you're asked to commission an research project it is natural to feel a little scared but don't panic. Yes, you are talking about the unknown but you are also working to build new products, services, campaigns, and processes to grow profit and make the...read more
Much of my day to day involves imagining how charities can do things differently, better, more simply. Whether it is helping people explore their differences on Brexit, supporting consumers to better navigate a tricky purchase, or exploring how to might...read more
Two years ago, I scored what I thought would be my dream job as the director of a (still) fantastic charity. Instead, I felt empty and as though this was a Pyrrhic victory. Now, with the benefit of hindsight, I wanted to share what I learned about the...read more
In the wake of the decision to leave the EU, I was feeling depressed. I had always seen the EU as a binding together of economic interests and therefore a safety barrier preventing war. Despite the media rhetoric, I thought others felt the same. I was crushed when the...read more
"Friends, we’ve known each other for a number of years and when I look around the audience I see people I have run campaigns with, people who have challenged seemingly insurmountable problems and...read more
Gina Glantz describes herself as a 'serial organiser, shit stirrer, campaign tech innovator and grandmother' (now that's what you call a bio). After a career in politics, including organising a presidential campaign, Gina tells the remarkable story of...read more
Jeff Echols from Echo Engagement describes himself as a storyteller, networker and connector. He helps architectural firms to tell their story and find fans. But his words will inspire anyone keen to connect through storytelling. Ready to grow your...read more
The Ebola crisis in Guinea, Sierra Leone and Liberia has dominated the media and it is easy to feel as though there is nothing you can do. Memuna Janneh felt differently, and this podcast tells the story behind her LunchBoxGift initiative, delivering hot meals to...read more
I met Stefa at a children's birthday party. She told me an amazing story. I was the first person to whom she had ever told this true tale. It is a lesson in the power of personal testimony and the triumph of the human spirit against incredible odds.read more
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