#CrisisConnections

#CrisisConnections

In early March, we launched #CrisisConnections. This connects BCorps, charities and purpose-led businesses with (to date) professional expertise in over 70 disciplines, for FREE. Accessing support is easy. Simply fill in this form, tell us what you're looking for, or...

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The Say/Do Gap

The Say/Do Gap

A presentation of tips on how you can get ready to decipher the small, and often significant, gap between what customers say they would do in theory and how they actually behave in practice. #MarketResearch. #QualitativeResearch.  

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Why do online research?

Why do online research?

Digital-first research allows you to find out what customers, users, staff and stakeholders think, rapidly. It will give you an insight in to how they make key decisions and allow you to build hypotheses for testing. But how does digital-first...

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Are Our Values A Match For Yours?

Are Our Values A Match For Yours?

When you are working for yourself, the 'why?' question is one you will face many times, both from yourself and others. I believe it has a number of facets; Why me? Why now? Why this? Why not that? Simply, why? The five whys, if you will!I believe that in this new era...

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Inside a charity crisis – what is it like?

Inside a charity crisis – what is it like?

Over 20 years in (and around) the charity sector I have been involved in responding to stories including fires, armed sieges, deaths, the list goes on. As the Oxfam story develops and their approach swings from atoning to victimhood, I thought it might be interesting...

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Time to Go Beyond a Robotic Response

Time to Go Beyond a Robotic Response

The Oxfam story is a layer cake and a bitter one at that. This story is about abuse, power, people speaking out, and people not being listened to. It is about kids being harmed and being helped often within metres of one another. It is about chances to...

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Tips for commissioning external research

Tips for commissioning external research

If you're asked to commission an research project it is natural to feel a little scared but don't panic. Yes, you are talking about the unknown but you are also working to build new products, services, campaigns, and processes to grow profit and make the...

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Mindset of a charity director

Mindset of a charity director

Two years ago, I scored what I thought would be my dream job as the director of a (still) fantastic charity. Instead, I felt empty and as though this was a Pyrrhic victory. Now, with the benefit of hindsight, I wanted to share what I learned about the...

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How to hold difficult conversations that matter

How to hold difficult conversations that matter

In the wake of the decision to leave the EU, I was feeling depressed. I had always seen the EU as a binding together of economic interests and therefore a safety barrier preventing war. Despite the media rhetoric, I thought others felt the same. I was crushed when the...

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Speech: Thriving during a storm

Speech: Thriving during a storm

"Friends, we’ve known each other for a number of years and when I look around the audience I see people I have run campaigns with, people who have challenged seemingly insurmountable problems and people I admire. I see people who would die in a ditch for...

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Masterclass: Gina Glantz on leadership

Masterclass: Gina Glantz on leadership

Gina Glantz describes herself as a 'serial organiser, shit stirrer, campaign tech innovator and grandmother' (now that's what you call a bio). After a career in politics, including organising a presidential campaign, Gina tells the remarkable story of...

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Masterclass: the power of emotive storytelling

Masterclass: the power of emotive storytelling

I met Stefa at a children's birthday party. She told me an amazing story. I was the first person to whom she had ever told this true tale. It is a lesson in the power of personal testimony and the triumph of the human spirit against incredible odds.

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