You, ready

Crisis Navigator is a 4-week online course that will teach you how to do rapid research to understand what people want, so you can thrive in uncertainty. You’ll learn the principles of crisis handling, how to do powerful research interviews and social listening. You’ll also develop a personal action plan for crises. Cost £297 (discounts available). ***Scroll for info.****

Book my Crisis Navigator place

What will you learn?

Week 1 – Learn the principles of crisis management, previously only available to the world’s biggest companies.

Week 2 – Learn how to conduct powerful user interviews. Get tips, tools, checklists (as well as learning the pitfalls to avoid)

Week 3 – Learn the habit of social media listening to uncover those needs your customers don’t yet know they have.

Week 4 –  We explore the ‘personal crisis action plan’, which you fill out to bring together all you’ve learned.

What will I learn on this course?

You’ll learn the basics of crisis navigation, equipping you to thrive in even the most uncertain situations.

You’ll learn how to do great research interviews as well as social media listening. We’ll show you the pitfalls to avoid and the tools to use to get truly useful insight.

Throughout you’ll have support from us at Outrageous Impact and fellow students, via a friendly WhatsApp group.

How is the course delivered?

The course is delivered online via Zoom and WhatsApp. You’ll get 4 sessions, over four weeks.

Throughout the course, you will be supported by a friendly WhatsApp group, with fellow students and Outrageous Impact staff on it.

Who else will be on the course?

The course is open-access. This means you will learn alongside students from other charities and mission-driven businesses.

On request, we can also run courses for individual organisations.

The course will be led by Patrick from Outrageous Impact.

What does the course cost? Do you offer discounts?

The course costs £297. VAT is not charged

For bookings of more than 5 people from one organisation, we offer £30 off per person.

We also offer discounts to people who are furloughed. Ask and we’ll be happy to help!

What if I am not satisfied?

Outrageous Impact offers a ‘Put it Right’ guarantee. If you are unhappy, tell us straight away and we will look to fix it.

If you are still unhappy, we will refund you for the remainder of the course. So if we are 50% of the way through the course, we will refund you 50% of the course fee.

What if I want more help after the course?

Just book a call and let’s talk.

As well as Crisis Navigator training, we also do rapid research for charities and mission-driven businesses.

We bring together a talented, experienced team of senior researchers to work on your project. We work in 4-day blocks, to answer your most important questions.

Find out more here.

Working with Outrageous Impact was a dream. They threw themselves into the project and were really interested in finding out about our audience and our objectives, not just delivering a report.

It’s really rare to work with an agency that works at such speed – we saw results in just a few weeks. 

Seb Baird

Head of Digital, Time to Change

Outrageous Impact did research for us with a wide range of stakeholders. We still refer to this today. Their work has been invaluable.


– Jo Dawes, Director of Fundraising and Comms, Porchlight

Fantastic job. The research was so insightful. Our road ahead is super clear.


– Director, Fortune 500 healthcare company

Working with Outrageous Impact was a dream. It's really rare to work with an agency that works at such speed - we saw result in weeks.


– Seb Baird, Digital Manager, Time to Change

Who we have worked alongside

Ready to learn rapid research? Join Crisis Navigator today

Book my Crisis Navigator place